Last updated: December 2025

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1. Overview

I am committed to protecting your privacy and handling your personal information safely, respectfully, and in line with UK GDPR, ICO guidance, and the BACP Ethical Framework.

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2. Who I Am

Helen Rognaldsen

helen@helenrognaldsen.co.uk

Location: United Kingdom

For data protection purposes, I am the Data Controller.

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3. What Information I Collect

I only collect information that is necessary. This may include:

• Name, email address, and phone number

• Information you choose to share when contacting me

• Appointment details

• Counselling records (for clients)

• Limited technical data (such as IP address) for website analytics

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4. How I Use Your Information

Your information is used to:

• Respond to enquiries

• Arrange and manage appointments

• Provide counselling services

• Keep appropriate records

• Meet legal, ethical, and professional obligations

I do not use your data for marketing without your consent.

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5. Lawful Basis

Under UK GDPR, I process personal data based on:

• Consent

• Contract (to provide counselling services)

• Legal obligation

• Legitimate interests (safe and effective practice)

Health information is treated as special category data and handled with extra care.

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6. Confidentiality

Confidentiality is central to counselling practice. Information is kept confidential in line with the BACP Ethical Framework.

Information may be shared without consent only if:

• There is a serious risk of harm to you or others, or

• I am legally required to do so
   

7. Storage and Security

I take reasonable steps to keep your information secure, including:

• Password-protected digital systems

• Secure email and booking services

• Locked storage for any paper records

Information is kept only for as long as necessary, in line with professional guidance.

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8. Sharing Information

I do not sell your data. Information may be shared only when necessary, for example with:

• Secure service providers (e.g. email or booking systems)

• My clinical supervisor (anonymised)

• Legal or safeguarding authorities where required
   

9. Cookies

This website may use basic cookies or analytics. These do not personally identify you. You can control cookies through your browser settings.

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10. Your Rights

You have the right to:

• Access your personal data

• Request corrections

• Request deletion where appropriate

• Withdraw consent

You can also raise concerns with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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11. Contact

If you have any questions about this policy or how your information is handled, please contact:

helen@helen.rognaldsen.co.uk